TQQA Services Private Limited 
FMCG Company offering its product basket and retail enablement support to Independent Retailers.

Effective Date: 1st Jan 2026

Last Updated: 20th Feb 2026

This Refund & Credit Policy outlines the terms governing refunds, credit notes, and financial adjustments applicable to products supplied by TQQA Services Private Limited 
 to independent retailers and alliance partners.

This Policy ensures financial discipline, supply chain integrity, and protection of the independent retailer alliance ecosystem.

This policy applies only to Business-to-Business (B2B) transactions for authorized retailers and approved commercial accounts.

This policy does not apply to end-consumer retail refunds, which are governed by individual retailer policies unless otherwise contractually agreed.

Due to the nature of FMCG products, refunds are limited in scope, subject to verification, and issued primarily as credit notes rather than cash refunds.

Cash refunds shall be processed only under exceptional circumstances, to be approved by senior management.

Damaged Goods in Transit:
- Reported at the time of delivery

- Reported within 24 hours of delivery
- Supported by photographic proof
- Verified against delivery documentation

Incorrect Product Supplied:
- Mismatch between invoice and delivered goods
- Unopened and unused condition

Manufacturing Defect:
- Verified by quality control team
- Within product shelf-life period

Billing Errors:
- Incorrect pricing
- Duplicate billing
- GST calculation errors

Refunds will NOT be granted for slow-moving or unsold inventory, market demand fluctuations, expired goods (unless under specific buy-back scheme), promotional or scheme-based products, damage due to improper storage, or unauthorized resale/diversion.

Retailers must submit a written claim within the specified timeline, provide invoice copy, share documentary evidence, and allow inspection if required.

The Company reserves the right to verify, reject incomplete claims, or request return of goods before processing.

Approved refunds shall be processed as credit note adjustments against future orders and billing cycle adjustments.

Credit notes shall comply with GST regulations.

Claim review: 5–15 business days  
Credit note issuance (if approved): Within 7 business days of approval  

Timelines may vary based on verification requirements.

Fraudulent refund claims may result in suspension of supplies, audit review, termination of membership, and legal action.

The Company reserves the right to monitor refund patterns to prevent misuse or coordinated disruption attempts.

The Company reserves the right to adjust refund amounts against outstanding dues, withhold refunds for overdue accounts, and recover logistics costs where applicable.

All refunds and credit notes shall comply with GST Act provisions and invoicing requirements. Retailers are responsible for corresponding GST adjustments at their end.

The Company shall not be liable for refund delays caused by natural disasters, government restrictions, banking disruptions, or events beyond reasonable control.

Refund-related disputes shall be governed by agreement terms and subject to jurisdiction of courts in Mumbai, India.

The Company reserves the right to modify this Refund Policy at any time. Revised versions shall be binding upon communication or publication.